15 January 2014
Sorry - today it is a long
message, but it is full of really good advice from fellow members !
FIRST – THE COURIER SCAM:
I have to thank you for your information emails
- very useful - especially as today, it was our turn for the
telephone call from an unknown caller.
Exactly as you explained - my husband's cards
had been stolen, people arrested, money taken from account, so please call
DC Ian Morris at Hammersmith Police Station, using 999 (!!!), and ask for
With hindsight, the other tactic they employed
was the emphasis on urgency - this is happening now, and you should
contact your bank now, all in a very loud and firm voice.
My husband had taken the call and I was
listening, so he rang off, and I called 101 from the mobile. I spoke
to the PEC, who were very helpful, explaining that this was indeed a scam
and took our details.
When the call first came in, the initial
reaction was shock and concern - but I suppose that, is then in their
favour - we were lucky that there were two of us thinking things through,
but for someone elderly on their own, it must be very frightening.
Clive and Pam
I am grateful for your kind words –
that is what this system is for – to prevent crime – thus less victims
PLEASE SPREAD THE MESSAGE, FORWARD THESE
EMAILS AS FAR AND WIDE AS YOU CAN. GET YOUR FRIENDS, WORK
COLLEAGUES, RELATIVES AND NEIGHBOURS TO SIGN UP TO RECEIVE THEM.
WINDOWS SCAM – STILL ALIVE AND VERY
I've been repeatedly called by a number left on my phone.
I called it back tonight and it was answered by someone with a strong
When I asked why he was calling, he said it was regarding IT support.
A friend of mine was recently caught out by this, so I informed the person
on the end of the phone that I knew he was a con and that I would be
reporting his number to the police.
He just said ok and put the phone down !
Can you let everyone know, these scam calls are still happening ?
Can you put a reminder on the windows scam via the Alert system. I'm not
sure what it is and how it works but feel I should be aware of it.
Many thanks Claire and Gloria– can
everyone, tell everyone they know, about the Windows / Microsoft Scam
calls ? Once you know how the scam works, you will never fall for it
– so spread the word !
The Windows scam has 2 parts and
works this way:
You receive a call from abroad. The caller says they work for
Microsoft and they can see from their monitoring systems that your
computer is running slowly and that you have some errors on the system.
They can help you fix them.
They ask you to access your computer / laptop. They guide you
through the process of opening up some software. They then ask you
to type in a line of computer code and press ‘run’. That gives
them access to your computer – ‘proxy your computer’. You can
then see them moving your mouse around on your screen. They
initialise a diagnostic programme – and while this is running, they can
rummage wherever they like, or even copy, your entire hard drive.
That will contain all your passwords, including email, your online banking
details and passwords, PayPal accounts – you name it.
Eventually, the diagnostic programme finishes and shows that you have
loads of ‘issues’ and ‘temporary files’, which they offer to
resolve and delete for you. It looks serious and they tell you, your
computer will work much more efficiently, when this has been done.
That is when part 2 of the scam kicks
To fix it........there is a charge and they have several levels of
service. A one off fix, an annual contract and a 3 year contract.
The basic charge is usually about £67. Not a huge amount – the
scam of course, is that you have to pay online, using a credit card.
They then get all your credit card details as well as the security number
on the back !
They have done nothing, you could not really easily do yourself - AND -
they are not connected with Windows, or Microsoft. Microsoft, have no way
of seeing into your computer, to now if it is running slowly. They
rely on us not being IT savvy.
‘THAT IS STRANGE – I DON’T HAVE A COMPUTER’ !
THEY HAVE NO IDEA, IF YOU DO, OR YOU DON’T
– THEY ARE JUST CALLING, TO GET A BITE.
PHONE LINES REMAINING CONNECTED:
I have been informed that there are
now plans to reduce the connection time, from 2 minutes, to 2 seconds !!!
That will end this scam, instantly.
Another explanation as to why phone
lines stay connected from Mike:
I am afraid my explanation of why phone calls stay up is a little
different to yours… it works that way because that is how the standard
was agreed between all the phone companies and equipment manufacturers. In
the landline phone network, a call is setup by the person calling, so the
phone network sees them as the owner of the call while it is in progress.
They decided when to call you, so they can decide when to end the call
too. Behind the scenes, there is a lot of signalling and messaging
over the phone network that lets it work, and lets someone in Maidenhead
reach someone else in Maidenhead or someone in Australia. To change the
rules for one would mean everyone else’s phones would need to understand
that change… that would take a very long time to implement across all
the phones in the world.
The mobile network was designed and operates differently – both parties
can terminate the call. Thus, when people are concerned with their phone
line being held open from a crank call, they should call their bank, the
police, a family member, friend, whoever, using their mobile phone or a
different line to be most secure.
WHAT IS TRIVIAL, YET SHOULD STILL BE
REPORTED TO THE P.E.C. (Police Enquiry Centre) ON THE 101 NUMBER?
I don't know whether to bother you with this, or not.
I read weekly about bikes being stolen in Windsor Town Centre. Today,
on my way into town, I saw a bicycle lock which was still locked, but had
been cut through. It was left on a ledge at King Edward Court Car
Park on Charles Street.
Does it help to report something so trivial ?
I only thought it worth mentioning, as it could belong to someone who's
had their bike stolen.
Thank you Josephine.
Whether something is ‘trivial’, is a
judgement call – BUT – you must always remember the Jigsaw
Principal – you may have a tiny piece, of a much bigger puzzle
and no-one knows where it fits, until someone else says – I need that
In this case, the location of the dumped
lock, could be extremely relevant. We may have someone in the area,
who saw one of our prolific offenders nearby, It may be an area – or the
approaches may be – covered by CCTV !
When dealing with crime, including serious crimes, you don’t and
sometimes we don’t know, what is important, until something happens – SO
REPORT ANYTHING OUT OF THE ORDINARY / SUSPICIOUS.
What is suspicious ? Anything that draws your attention – If you
hear yourself thinking - What is that ? What are they doing there ?
It is because your brain has seen some body language, or signals that
don’t match your expectation. Please remember 80% of all
communication, is non verbal. Our instincts are there for a reason
and are brilliant - for our self preservation. If your attention is
drawn to something ‘odd’, rely on them, they are always right.
I always cite the case of Dan, one of our Area Co-ordinators from
Maidenhead. He was walking in his area one afternoon, when he saw a
car shoot out of a side road at speed. He thought it ‘odd’ and
noted the index, along with a description of the occupants. He
phoned it through on the 101 number immediately, but nothing had been
reported in that area.
At 8 p.m., someone got home from work, who lived in that side road ......
and found they had been burgled during the afternoon ! Due to
Dan’s observation skills and the fact that he acted on them and reported
both the car and occupants to us, we in fact had details of the offenders
of a crime, which had not at that time, even been reported !!! You
cannot get a better example than that !
Neighbourhood Page on TVP's Website - Click Here
NO CRIME TO REPORT.
RIVERSIDE & BELMONT:
12/1 – 13/1 Sunday 3 p.m. / Monday 12.40 p.m. Evenlode.
Car driver’s window smashed – SAT NAV
with mount and charger stolen
BISHAM, COOKHAM, HURLEY, THE WALTHAMS, LITTLEWICK GREEN &
Neighbourhood Page on TVP's Website - Click Here
13/1 – 14/1 Monday 5 p.m. / Tuesday 8 a.m. Knowl
Hill Common, Knowl Hill. Shed break – BY
UNKNOWN MEANS – green Hayter petrol mower stolen.
13/1 – 14/1 Lutman’s Haven, Knowl Hill.
Break in to a store room on a building site. Padlock forced on rear
door, but they may have been disturbed as they did not go in. A
Karcher petrol pressure washer was stolen from the yard
PINKNEYS GREEN & FURZE PLATT:
15/1 Wednesday midnight / 4,30 a.m. Blenheim Road,
Pinkneys Green. CATALYTIC
CONVERTER stolen from underneath a Peugeot SDI van. I
have just done a quick search on Ebay, where cat. converters from all
sorts of makes and models of car, are readily available at around £30 -
£50 – which makes it hardly worth a thief stealing them – saying that
– if you have one stolen, it will cost a fortune, to have replaced !
BOYN HILL, COX GREEN & WOODLANDS PARK:
Neighbourhood Page on TVP's Website - Click Here
13/1 – 14/1 Monday 1 p.m. / Tuesday 5.50 a.m.
Warwick Close, Cox Green. Car left UNLOCKED
on the driveway searched – nothing taken.
OLDFIELD & BRAY:
13/1 Monday 6 p.m. Larchfield Road. A
witness saw someone approach an aerial cable and cut it.
Hi Jeff - just a quick one to make people aware.
Last Friday late afternoon in the Homebase carpark in Maidenhead, just as
I was leaving the shop with my son, and my shopping, I was approached by a
young man in his 20s showing me a handful of what looked like money. He
told me he was homeless and needed 80p to get a roof over his head for the
night. I have to say I didn't believe a word of it, he was clearly a
scammer (I used to work with street homeless services in London and
something about this chap wasn't right). So I kept my purse firmly in my
pocket and said I didn't use cash. I felt pretty sure that if I'd got my
purse out, both it and him would have been gone in an instant. I watched
him approach a number of other people in the carpark, and called it in on
101. I'm not saying don't help someone in need, just be careful about
people approaching you at dusk when your hands are full and your mind
Just in case your NW contacts are unaware of this scam.
I received an e-mail from ‘BT ‘s ebilling’ web site, stating that
they have been unable to process my last payment & for me to
update my payment details.
I have checked with BT & there are no
problems with my payments. Please advise your readers to
be aware of this scam.