14 March 2014
– WE HAVE SOMEONE FROM ‘WINDOWS’ ON OUR DATABASE AND I AM REALLY
GRATEFUL FOR THEIR INPUT – MANY THANKS SARAH:
I thought it be worth reminding your readers of
Crime Alert that Windows XP will reach end of support on 8th
April 2014 and alert them that malicious individuals, may
inappropriately use this ‘end of service’, as the basis for hoax calls.
The ‘end of
means there will be no security, or technical updates, which could leave
people’s PCs open to malware and other viruses.
It is recommended that users upgrade their software as soon as possible.
There is more info here, http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx
on the type of scams.
Please can you urge people to speak to friends
and family and advise them Microsoft
does not send unsolicited email messages, or make unsolicited phone calls
to request personal, or financial information nor fix your computer.
If you receive an unsolicited email message, or phone call that
purports to be from Microsoft and requests that you send personal
information, or click links, delete
the message or hang up the phone.
Please note that:
Microsoft does not send unsolicited
communications about security updates.
When we release information about a security
software update, or a security incident, we send email messages only to
subscribers of our security communications program.
Unfortunately, cybercriminals have exploited
this program by sending fake security communications that appear to be
from Microsoft. Some messages lure recipients to websites to
or other malicious software. Others include a file attachment that
contains a virus.
Delete the message. Do not open
Legitimate security communications
communications do not include software updates as attachments.
We never attach software updates to our security communications.
Rather, we refer customers to our website for complete information
about the software update or security incident.
communications are also on our websites.
If we provide any information about a security update, you can also
find that information on our websites.
does not make unsolicited phone calls to help you fix your computer
In this scam cybercriminals call you and
claim to be from Microsoft Tech Support. They offer to help solve your
computer problems. Once the crooks have gained your trust, they attempt to
steal from you and damage your computer with malicious software including
viruses and spyware.
Although law enforcement can trace phone
numbers, perpetrators often use pay phones, disposable cellular phones, or
stolen cellular phone numbers. It's
better to avoid being conned, rather than try to repair the damage
unsolicited phone calls with skepticism. Do not provide any personal
If you receive an unsolicited call from
someone claiming to be from Microsoft Tech Support, hang
up. We do not make these
kinds of calls.
If you think you might be a victim of fraud,
you can report it. For more information, see: What
to do if you think you have been a victim of a scam.
Sarah Guy | Windows
Enterprise Product Marketing Manager
Many thanks Sarah. If ever you
have advice for us – please feel free to circulate it via the Alert
AS A RESULT OF THE COURIER FRAUD
YESTERDAY ANTONY HAS MADE A SUGGESTION:-
Many thanks for keeping this Website alive and flourishing, it's both
depressing and reassuring at the same time.
Largely the latter, as 'Together We
Can Crack It' !!
I'd just like to share something that's worked brilliantly for me over the
past year or so and costs absolutely nothing.
We don't answer our home phone anymore !!! So we don't get any
unwanted calls from anyone about anything any more. When the Phone
rings we look at the 'call identifier' and if it's not someone from our
contact list on display we don't answer it and let the call go to
Our outgoing message invites the caller to leave a message if they'd like
to and we will return their call. If it is someone who is genuine,
who needs or would like to speak to us they would leave a message.
If it's not, then it's 99.9% likely they'll just hang up. As they
always do and then they move on to someone else.
So we haven't heard from scammers, hackers, bogus policemen, bogus
computer engineers, banks, double glazing salesmen, charity agencies,
survey companies, or any other kinds of pond life for many months and
life's much the less stressful for it !!
Maybe other members might find this idea useful too.
Keep up the good work.
I absolutely agree. The chances
are, that if a bogus PC / DI got an answer phone when they rang, they are
hardly likely to, leave a message with a phone number ???
More information is emerging from the Courier Fraud this week and there
have been 9 others across the Thames Valley - 3 on the same day as the
case in Ascot. In this case, the aggrieved went to the bank to
withdraw her savings in person. She was told the bank teller would
not hand it over easily and would ask why she was withdrawing such a
substantial sum. The fake police officer explained that as there was
possibly fraud at the bank, she was to say she wanted the money to buy a
car !!! Also, as the taxi companies used as couriers become more
suspicious, the fraudsters are asking aggrieveds not to just put the cards
/ cash in an envelope / brown package, but to wrap it up, as if it was a
Re the ‘NICE’ scam message, I sent
This is apparently a new and unpleasant scam.
My wife works in a GP surgery and this morning they had a call from a
patient, who had received an email purporting to be from NICE, to inform
this patient that a recent blood test result indicated that they may have
cancer and to click on the attachment for further info/instructions.
Fortunately the patient was “savvy”, as they had not had a recent
blood test and so did not open the attachment, but phoned the surgery.
The surgery checked with NICE, who informed them that today they have
received 3000 calls from patients and/or surgeries, about the same thing.
Obviously an unpleasant email to receive.
Who could believe that GP’s, would advise bad news in such a way…
I deal with these viruses all the time removing them in my day to day
work. Can you let everyone know, they do not know about blood tests you
may have had taken.
They work by numbers. For every 10,000 emails they send with ' You
have xyz', a certain percentage will have had xyz and these, are the
The most recent has been 'your Amazon order' and who doesn't use Amazon.
Don't open attachments, all bona fide
emails put the relevant details like order number, pricing etc. in the
THAT ADVICE IS FROM THE PROFESSIONAL
NEXT AS USUAL WINDOWS / MICROSOFT SCAM:
I have been having phones calls at odd hours, early morning and late
evening from an odd number 0000 0000 00
seems strange so I phoned BT they said it was overseas and they advised me
to buy a phone which blocks overseas numbers and nuisance calls, it was
around £40 with built in answer phone so very handy.
Also getting loads of calls from so called Microsoft / Windows scammers.
First time I said, no, I don't have a computer. Second time I said I
myself work for Microsoft Third time I told them this call was being
monitored and tracked By the fourth time, I had enough, this was all
in one day.
I assumed a message to say, that all numbers to this number can now be
traced to whence it came from and all perpetrators will be sued for
harrassment, regardless of what country, by international law.
I am not sure if this has worked, but am having a quiet day so far lol
I have just received a call from a foreign gentleman claiming to represent
He told me that the computer in my home, had sent a message Microsoft that
we had issues. He suggested that if I followed his instructions by
logging into a suggested site and entering a pass word that he would give
me over the phone, he could get the problem resolved promptly.
I told him that I had no internet connection presently and requested that
if he sent me an e mail, I would respond accordingly, he insisted that I
needed to do this at once or my machine may well be affected by the fault
and I would lose all stored information.
I said OK, but before I proceed can I have your telephone number, e mail
address & name, so I can call you back to ratify your claims, at which
point the line went dead
I was uneasy with the initial contact out of the blue and my concerns
appear to have been confirmed by him hanging up.
I had a call today from the Windows people offering to clean my computer
I strung them along for 30 mins and recorded the whole call including them
saying they were a legitimate authorised Microsoft company, but stopped
when they wanted me to download software.
I can see how some people would be taken in my it. Is it worth sending the
recording to anyone ? Will it help to get this stopped?
Thanks Liam – the people to send it to and report every case to are ACTION
Neighbourhood Page on TVP's Website - Click Here
NO CRIME TO REPORT.
RIVERSIDE & BELMONT:
12/3 – 13/3 Wednesday 11 p.m. / Thursday 7 a.m. Aldebury
Road. Car entered – POSSIBLY LEFT
INSECURE – SAT NAV stolen from the glove box
BISHAM, COOKHAM, HURLEY, THE WALTHAMS, LITTLEWICK GREEN &
Neighbourhood Page on TVP's Website - Click Here
14/3 Friday 1.30 a.m. Coffee Shop, Lower Road,
Cookham Rise. Rear doors forced. Interior searched
– nothing stolen.
23/2 – 13/3 Ashley Hill Place, Cockpole Green.
Shed break – door hinges unscrewed and door removed. Nothing
13/3 – 14/3 Thursday 7.30 p.m. / Friday 11.30 a.m. Star
Lane, Knowl Hill. Offenders have possibly forced a tractor over
a substantial ditch almost rupturing a sewer pipe. They have then
filled the ditch with logs to allow other vehicles access to the land.
11/3 – 13/3 Tuesday 5.30 p.m. / Thursday 7.30 a.m. Honey
Lane. Offenders have entered a field and have removed and
stolen the door from an excavator.
PINKNEYS GREEN & FURZE PLATT:
NO CRIME TO REPORT.
BOYN HILL, COX GREEN & WOODLANDS PARK:
Neighbourhood Page on TVP's Website - Click Here
13/3 Thursday 2 p.m. High Town Road. Lorry
parked while making a delivery – mobile, wallet and contents stolen from
13/02 Thursday Audley Drive. Mower stolen
from communal garage.
OLDFIELD & BRAY:
12/3 Wednesday 7.20 p.m. / 9.30 p.m. River Gardens,
Bray. Someone has set fire to boxes and a car tyre, causing
blackening to a wall. The fire was put out by the fire brigade
I had an interesting one the other day with someone knocking on the door
offering free cavity wall insulation under a government grant.
He wanted to do a full survey of the house right then and there. He
flashed an ID card and some 'examples' of other surveys he had done that
I used the key phrase - I
do not buy goods and services at the door - and asked him
to leave his brochure and I would contact them if I was interested.
WELL DONE BEVERLEY !
ATTACHMENTS IN SUSPECT EMAILS:
Just to reinforce the warnings in your latest Neighbourhood Watch email, a
couple of days ago I received the following from the Computer people at
Computer virus warning.
Please be aware that there is a particularly nasty class of computer virus
(more correctly: trojan) in active circulation in the UK at the
These trojans, with names such as Cryptolocker and Cryptorbit,
have been designed by criminals, to extort money from unwary computer
The trojans work by encrypting the user’s data and then offering the
decryption key in exchange for money. The affected operating system
is Microsoft Windows, but the Apple OS X platform is also increasing being
targeted by malware writers and sensible precautions, should be observed
whatever system you use.
1. The most common transmission method is email, so please be
extra vigilant before opening attachments.
2. Take care when downloading files from unknown websites.
3. Ensure your anti-virus software is up to date.
4. Ensure you data is backed-up.
There is a good chance you will be able to recover your data from backups,
Do not pay the criminals. They will often not decrypt your data, but
instead ask for more money.
With best wishes
I am really grateful Jane – this is
a serious issue for everyone and very easy money for thieves !
BANK SCAM EMAILS:
I found this message today in my junk mailbox. Needless to say I
don't have a NatWest Bank account and realised that it is a scam. The
first time I received a similar e-mail, I was very nearly taken in, so
there may be someone out there who is a "first-timer" who will
follow the instructions and lose a lot of money!
‘This e-mail has been sent by NatWest
Bank security server to inform you that your credit card will be
deactivated within the next 24 hours due to incomplete account
To prevent this from happening, click the
link below to proceed with NatWest credit card verification
Many thanks Sue – the email was
worrying and many people would have clicked on the link !!!
TELEPHONE PREFERENCE SERVICE SCAM:
My dad rang through a scam last night. He
got a call from someone who called him by his name and said that they
hoped he was happy with the service they had been providing in stopping
nuisance calls on his land line.
They then asked him to confirm his credit card
number, so that they could continue the service. He said that he has
never paid for the service and wasn’t going to give his credit card
They told him that he had signed up for this
service in January. He was passed onto a woman who “assured” him
that it was necessary and that they had the first 4 digits of his Visa
number and he needed to confirm the rest.
This went on for a while with him being passed
to yet another person, but he refused to give his details which then
resulted in them putting the phone down.
He said the number was with held – no
Wonder if you need to let others know too.
The TPS – Telephone Preference
Service is FREE from BT. Somewhere
in the conversation they elicit the name of your bank. Then later to
try and convince you they are genuine, they quote the first 4 digits of
the long number on your credit card. How could they have known that
if they are not genuine ??? because the first 4 digits, are a code
number, allocated to each bank ! You have already given that
information to them, which they use back to you !
I have just arrived home from work and checked 1471 as I do every time I
have been out. There was a number that had rung my phone at 12-25pm.
When I tried to phone it back it's a dead line !
DEMENTIA WORKSHOP FOR SUFFERERS AND
I receive your alert messages & would like to let you know how useful
they are – what a great idea. I’ve used the information, to make
adjustments at home & also shared items with our carers & clients
and I think it’s terrific.
I thought you might like to know about a free
workshop we’re holding on March
22nd in Sunninghill.
It’s intended for family carers, who are looking after someone with
dementia & it would be great if you could include it in a bulletin.
I’ve attached the poster. (As
Is Your Loved One Facing Alzheimer’s or another Type of Dementia
Please join us at Cordes Hall
for a FREE workshop to
help those caring for a loved one with dementia.
We will discuss how to:
Date Saturday March 22nd 2014
- Recognise the symptoms of dementia
- Understand more about behaviours that
can be caused by dementia
- Encourage your loved one to share
their stories and memories
- Manage difficult behaviours
- Encourage your loved one to take part
Time 2.30pm – 4.30pm (2 hours)
Location Cordes Hall, Kings Road, Sunninghill, SL5 9NE (corner of
Kings Road and Sunninghill High Street)
Contact Maggie on 01344 233147 for details
I hope you can use it -many thanks,
THE COURT HEARING SCAM IS NOT ONLY BY
just in case anyone else gets this ....
On Friday last I had phone call from the "Ministry
of Justice" in Central London.
They said I was being contacted about a loan I
had taken out in 2004 and paid back in 2008.
I was addressed by first and last name.
I immediately smelt a rat, as wasn't living in
UK at that time and didn’t take out a loan.
I had never heard of the Ministry of Justice,
so put phone down.
It was an Indian sounding woman, definitely
calling from a call centre, as could hear the other people on phones in
the background behind her.
Many thanks Mark – we have been
warned – even more reason to screen calls as Antony suggests above.